Mobile Device Repair Technician
- Hyderabad, India (flexible work arrangements available)
Skills :
- Minimum 1 year of experience in customer service or a related field (preferred)
- Excellent communication and interpersonal skills
- Strong active listening skills
- Strong problem-solving skills
- Ability to prioritize tasks and work effectively in a fast-paced environment
- Proficient in computer skills, including MS Office Suite and CRM software (a plus)
- A positive and enthusiastic attitude with a genuine desire to help others
- Excellent written and verbal communication skills in English
- Hindi language proficiency (a plus)
Qualifications :
- Minimum 1 year of experience in customer service or a related field (preferred)
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to prioritize tasks and work effectively in a fast-paced environment
- Proficient in computer skills, including MS Office Suite and CRM software (a plus)
- A positive and enthusiastic attitude with a genuine desire to help others
- Excellent written and verbal communication skills in English
- Hindi language proficiency (a plus)
Benefits of working at Phix24 :
- Competitive salary and benefits package
- Positive and supportive work environment
- Opportunities for professional development
- Flexible work arrangements (potential for remote work)
- Be part of a growing and innovative company
Are you ready to take your career to the next level?
If you have a passion for customer service and a knack for building relationships, we encourage you to apply! We offer a fun and rewarding work environment where you can contribute to our success.
About the Role:
At Phix24, we’re passionate about providing exceptional customer service and keeping our clients connected. As a Customer Service Representative (CSR), you’ll play a vital role in our team, ensuring a smooth and positive experience for every customer interaction.
Responsibilities:
- Answer phone calls, emails, and online inquiries regarding mobile repair services
- Schedule appointments for in-store repairs or pickups for mail-in repairs
- Provide clear and accurate information about repair options, pricing, and turnaround times
- Assist customers with troubleshooting common mobile device issues (basic knowledge helpful)
- Process repair orders and payments efficiently
- Maintain accurate customer records in our CRM system
- Build rapport with customers and foster a positive brand image
- Uphold Phix24’s commitment to quality service and customer satisfaction
