Frequenty Asked Questions
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- We specialize in mobile repair, laptop repair, data recovery.
- We also offer additional services like software installation, virus removal, device cleaning.
- Yes, we offer a wide range of new devices, including smartphones, tablets, laptops.
- We focus on repairs, but carry some pre-owned devices in excellent condition.
- No appointments are necessary for most repairs. We offer a convenient walk-in service.
- Appointments are recommended for complex repairs or custom PC builds.
We offer transparent pricing and will provide a detailed diagnosis and upfront cost estimate before any repairs begin.
- Our store is located atHyderabad.
- Our operating hours are 24/7.
We may offer financing options for new devices. Please visit our store or contact us for more details.
- We are committed to sustainability and offer an electronic waste recycling program.
- We cannot accept hazardous materials, non-electronic items.
Yes, we offer a warranty on all our repairs for your peace of mind.
We take data security very seriously. However, data loss is a possibility in some cases, especially with severe water damage. We will always do our best to recover your data, but we cannot guarantee success.
We may offer trade-in programs for select devices. Please contact us for more details.
Yes, we offer gift certificates in various denominations, the perfect gift for the techie in your life!
You can contact us by phone at +91 (995) 953-3580, email at info@phix24.com, or visit our contact page on the website.
We specialize in repairing a wide range of devices, including smartphones, tablets, laptops, and even some gaming consoles.
We tackle a variety of issues, including:
- Cracked screens
- Battery replacements
- Water damage repair
- Charging port issues
- Button and switch repairs
- Software troubleshooting
- Data recovery
The best way to determine if we can fix your specific issue is to bring your device into our store for a free diagnosis. Our technicians can assess the problem and provide you with a repair recommendation.
Many repairs, like screen replacements or battery replacements, can be completed while you wait. However, the turnaround time can vary depending on the complexity of the repair and the availability of parts.
Yes, we stand behind our work and offer a warranty on all our repairs. The warranty duration can vary depending on the specific repair, so be sure to ask for details when you bring in your device.
We take data security very seriously and take precautions to prevent data loss during repairs. However, data loss is a possibility in some cases, especially with severe water damage. We will always do our best to recover your data, but we cannot guarantee success. Consider backing up your data regularly to avoid potential loss.
Repair costs depend on the type of repair needed and the parts required. We offer transparent pricing and will provide you with a detailed diagnosis and upfront cost estimate before any repairs begin. There are no hidden fees.
We may offer discounts for students, seniors, or military personnel. Be sure to inquire about any current promotions when you visit our store.
While it's possible to find DIY repair guides online, we generally recommend letting our experienced technicians handle repairs. Using incorrect parts or procedures can cause further damage to your device and void any warranty coverage.
Back up your data if possible. Power off your device and bring your charging cable. Let us know the specific issue you're experiencing. The more information you can provide, the better we can assist you.
We accept a variety of convenient payment methods to ensure a smooth checkout experience. Here are some of the most common options:
- Major credit cards: Visa, Mastercard, American Express
- Debit cards with PIN verification
- Cash
- Contactless payments: Apple Pay, Google Pay
We typically don't have a minimum purchase amount for using a credit card. However, this may vary depending on any ongoing promotions or specific store policies.
We may offer financing options for certain products or repairs. Please visit our store or contact us for more details on eligibility and available financing plans.
Currently, we don't offer online payment for repairs with in-store drop-off. However, you can discuss payment options directly with a technician upon bringing in your device.
If your credit card payment is declined, you will receive a notification on the payment terminal. Please verify your billing information and ensure sufficient funds are available. You can then retry the payment or choose another payment method.
Yes, we prioritize the security of your financial information. Our website uses secure encryption technology to protect your credit card details and personal data during online transactions.
In most cases, we don't allow split payments between different methods (e.g., half cash, half credit card). However, you can contact us to inquire about exceptions for specific situations.
We generally don't offer specific discounts for cash payments. However, we may have ongoing promotions that could affect your final bill.
The refund process will depend on your original payment method. For credit card purchases, the refund will be credited back to your card within a certain timeframe (usually 3-5 business days). Cash refunds will be issued directly at the store upon return.
You will receive a receipt upon successful payment, either printed at the store or sent electronically depending on your chosen method (online purchase, in-store payment). You can also request a duplicate receipt by contacting us with your order or repair reference number.
